Error 31 (Windows 2000)

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Michael
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Error 31 (Windows 2000)

Post by Michael »

My friend's dad is having trouble dialing his Internet connection. He's using Windows 2000. When I tried to dial in (I was diagnosing the problem), I got this error:
Error 31: A device attached to the system is not functioning.
What does this mean, and how do I fix it?
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jester22c
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Post by jester22c »

99% of the time that means the modem is not responding. Go into your device manager (system properties > Hardware tab > Device manager) then find the modem and go into its properties. Try querying the modem and see if it responds. Restarting normally fixes this problem. If worse comes to worse reinstalling it should do the trick. If the modem was shot then it probably wouldn't even be recognized.
:D
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Michael
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Post by Michael »

Tried that; no luck.

Actually, I think it's an issue with the modem his modem is trying to dial. Didn't work for me either when I tested it, and I tried calling the number on three different phone lines.
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Post by Walker »

Well, You could re-install it but if worst comes to worst he could just buy a New One.
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Post by Robpol86 »

damn, i prolly would have been more help if i left my modem in my comp...

this happened once to a customers comp @ work, but i dont think its the same prob as u
their dhcp was being gay and wouldnt work. in ipconfig, it said "dhcp enabled..... no"

so i went in the registry and forced it 2 b enabled, but when i tried to reconnect, it gave me that same err u have. not shure, just search in ur registry for "EnableDHCP" and if u c ne data w/ "0" (decimal), replace it w/ a 1 and if nothing changed, put it bak how it use 2 b

i highly dought this is ur prob but its worth a try?
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Michael
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Post by Michael »

I think it's a problem here (I work at the place he is trying to dial into). I can't dial in with my laptop, which I know works, from anywhere, and we do have a few dead modems in our pool, I am told.
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Post by Robpol86 »

u know that i was referring to the dhcp client, not the server, right?
Last edited by Robpol86 on Tue Jun 24, 2003 1:26 pm, edited 1 time in total.
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insomica
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Post by insomica »

Robpol86, can you please spell out the words and speak better english?

Do you remember what you where tring to say here?
u know i wat i wad referring to was the dhcp client, not the server, right?
Bitwise: insomica ->Image
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Post by Robpol86 »

lol whoops, dunno how that happened
i reworded it
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Michael
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Post by Michael »

Robpol86 wrote:u know that i was referring to the dhcp client, not the server, right?
Yes. This is such old news, everything in this topic. I've diagnosed the problem. It doesn't work with any modem on any phone line at the guy's house. I can't dial in with my personal account from my own house from my own laptop -- and this connection worked two weeks ago. One of the guys told me at work that we have a bunch of dead modems in the model pool for that phone line. That is almost definitely the issue.
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